Orders & Shipping

How long does it take to process my order?

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order is on its way.

How long will delivery take?

Domestic orders typically arrive within 5–10 business days after processing. International orders typically arrive within 10–21 business days, depending on destination and customs clearance.

Do you offer free shipping?

Yes, Mooring offers complimentary shipping on all orders, worldwide. No minimum purchase required.

Do you ship internationally?

Yes, we ship worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their country.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Use it to monitor your delivery status at any time.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Final sale items are not eligible for return.

How do I start a return?

Contact us through our Contact page with your order number and reason for return. We'll provide return instructions promptly.

Can I exchange for a different size or color?

Absolutely. We're happy to exchange items subject to availability. Reach out to us directly and we'll take care of you.

When will I receive my refund?

Once your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.

What if I received a damaged or incorrect item?

We're sorry to hear that. Please contact us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund at no cost. 

Products & Sizing

How do I find my size?

Each product page includes sizing information to help you find the right fit. When in doubt, we recommend sizing up for a more relaxed, coastal fit or reach out and we'll help guide you.

What materials do you use?

Mooring is built on quality-first principles. We use premium heavyweight fabrics chosen for comfort, durability, and longevity. Specific material details are listed on each product page.

How should I care for my Mooring garments?

To preserve the quality and color of your pieces, we recommend washing in cold water on a gentle cycle and laying flat or hanging to dry. Avoid high heat in the dryer.

General

How can I contact Mooring?

We'd love to hear from you. Visit our Contact page and we'll get back to you as soon as possible.

Do you restock sold-out items?

We do restock popular styles from time to time. If an item you love is sold out, check back soon or reach out. We're happy to let you know if a restock is planned.