Refund policy

Return & Refund Policy

Last updated: July 2026

Our Commitment At Mooring, we stand behind the quality of every piece we make. If something isn't right, we'll make it right.

Returns We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

To initiate a return, please contact us at hello@shopmooring.com with your order number and reason for return. We'll provide you with return instructions promptly.

Exchanges We're happy to exchange items for a different size or color, subject to availability. Please reach out to us directly and we'll take care of you.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Final sale items
• Items that have been worn, washed, or damaged after delivery

Damaged or Incorrect Orders If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund at no cost to you.

Questions? Reach us through our Contact page or at hello@shopmooring.com,  we're always happy to help.